Refund Policy

Last updated: 27 October 2026

Dipper is prepaid: you top up a balance and calls are paid from it. This page explains when we give money back.

Unused balance

• Within 14 days of a top-up, you can ask for a refund of whatever is left of that top-up, for any reason.
• After 14 days, paid balance isn't refundable, except where the law requires it. It doesn't expire while your account is open.
• If we shut Dipper down, we refund all unused paid balance.

Free credit and promotional credit have no cash value and aren't refunded.

Wrong charges

• Errors and empty results are never charged. If you think a call was charged when it shouldn't have been, tell us within 30 days and include the time of the call. We'll credit it back to your balance.
• Duplicate or unauthorised payments are refunded in full.

How to ask

Email hello@dipper-search.com from the address on your account. We reply within 2 business days. Approved refunds go back to the original payment method, in full, with no fee deducted. Your bank may take 5 to 10 business days to show it.

Please contact us before disputing a charge with your bank. It's faster for both of us.